PROBLEMS WE SOLVE

Dealership Management System for Customer Service Representatives

Discover our DMS for Customer Service Representatives. Streamline tasks, enhance customer interactions, and simplify your role with user-friendly tools and insights.

male customer service rep over CRM screen mockup

Customer Service and Support. Evolved.

As a customer service representative, optimizing customer experience through various touchpoints of your dealership is highly important.

Softbase Evolution offers a holistic view of customer data such as purchase history, service requests, and complaints, all in one central location. This allows your customer service representatives to manage customer inquiries, monitor service interactions, and ensure that customer requests and issues are resolved quickly and efficiently.

Benefits

Better Team Collaboration

Interact and collaborate with team members to efficiently address customer queries
and orders.

Improved Productivity

Save time and reduce the risk of errors by automating repetitive tasks, allowing you to
focus on providing quality service to your customers.

Quality Customer Insights

Access customer information and history in real-time to understand their needs,
preferences, and pain points in a timely manner.

PRODUCTS

Scale Operations With Total Control

Softbase Evolution software logotype

Our team understands that operating a dealership is already challenging enough. So Softbase Evolution was developed to be THE solution that is easy to use, connects all processes, and plays a significant role in your dealership’s success.

Full-Featured
Point of Sale

Customer Relationship
Management

Service
Management

Equipment
Management

Rental
Management

Parts
Inventory

Accounting
Management

Document
Management

Mobile
Applications

Our Leadership

It was so refreshing to be on a system that was that simple intuitive and user-friendly. It’s so it’s easy to train various users to do things. Gives us clean data and helps us minimize difficulties with our customers.”

Jim Flowers

General Manager | Toyota Lift of Houston

See Softbase Evolution in Action

Schedule a free demo of our dealer management system to see how it can work for your dealership.

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