Privacy Policy

Softbase Development Inc (“Softbase”, “we”, “our”, or “us”) operates the Softbase Evolution Mobile Service mobile application (“the App”). This Privacy Policy describes how we collect, use, disclose, and protect your information when you use the App.

By using the App, you agree to the terms in this Privacy Policy. If you do not agree, please discontinue use of the App.

1. Information We Collect

We collect information to provide and improve the App’s features. The categories of information include:

A. Information You Provide

• Login Credentials (such as username and password)
• User profile details associated with your account
• Support requests or feedback you submit

B. Automatically Collected Information

When you use the App, we may automatically collect:

• Device Information: device type, OS version, unique device identifiers
• Usage Information: app activity, screen interactions, performance data
• Log Data: IP address, timestamps, crash diagnostics

C. Location Information

With your permission, the App may collect:

• Precise location (GPS)
• Approximate location

Location data is used to support service-related functionality such as technician routing, job assignments, mapping features, or verifying service locations.
You may enable or disable location collection at any time through your device settings.

D. Camera Access

The App may request access to your device camera for:

• Capturing photos related to service tasks
• Uploading visual documentation
• Scanning barcodes or equipment identifiers (if applicable)

Camera usage is only for service-related features and never used for facial recognition or biometric collection.

E. Login & Authentication Data

We collect and process authentication information when you sign in, including:

• User ID
• Login timestamps
• Session information

This is required to securely operate the App.

2. How We Use Your Information

We use collected information to:

• Provide core App features and related services
• Authenticate users and maintain secure access
• Process service requests and operational tasks
• Improve app functionality, performance, and reliability
• Communicate service updates, notifications, and support responses
• Monitor and prevent fraud, abuse, or unauthorized access
• Comply with applicable laws and regulations

3. How We Share Your Information

We do not sell your personal information.

We may share information with:

• Service Providers assisting with hosting, analytics, cloud storage, or customer support
• Integration Partners (e.g., mapping providers, authentication services) as needed for App functionality
• Law Enforcement or Regulators when required by law
• Internal Softbase Systems Applications used to manage and deliver service operations

All third parties are contractually obligated to protect your information and use it only for permitted purposes.

4. Data Storage & Security

We employ administrative, technical, and physical safeguards to protect your information, including encrypted communications and secure authentication.

While we strive to protect your data, no method of transmission over the internet or mobile network is fully secure. You use the App at your own risk.

5. Data Retention

We retain personal information only for as long as necessary to:

• Provide the App’s functions
• Support your account
• Meet legal, compliance, and audit obligations

You may request data deletion as described in the “Your Privacy Rights” section.

6. Your Privacy Rights (California CCPA Compliance)

If you are a California resident, you may have certain rights under the California Consumer Privacy Act (CCPA), including:

A. Right to Know

You may request:

• The categories of personal information collected
• The purposes for which it is used
• The categories of third parties who may receive it

B. Right to Delete

You may request deletion of your personal information, subject to certain exceptions (e.g., security, legal, or operational requirements).

C. Right to Access

You may request a copy of the personal information we maintain about you.

D. Right to Non-Discrimination

We will not deny services or provide a different level of service because you exercised your privacy rights.

How to Submit CCPA Requests

Email: support@softbasesystems.com
Requests must be from the account holder or an authorized agent.

7. Children’s Privacy

The App is not intended for children under 13.
We do not knowingly collect information from children.
If we learn that information has been collected from a child under 13, we will delete it promptly.

8. Third-Party Services & External Links

The App may integrate with third-party services such as:

• Mapping and location providers
• Cloud hosting services
• Authentication systems

These third parties have their own privacy practices. We encourage users to review their privacy policies before use.

We are not responsible for the privacy practices of third-party websites or services.

9. International Data Transfers

Softbase Development Inc operates in the United States.
If you access the App from outside the U.S., your information may be transferred and processed in the United States.
(You stated the App is not intended for European users; thus, GDPR does not apply.)

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically.
If significant changes are made, we will notify you by:

• App notification
• Email
• Updated “Last Updated” date

Continued use of the App after changes constitutes acceptance of the revised policy.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, contact us:

Softbase Development Inc
2001 Timberloch Pl Ste 415
The Woodlands, TX 77380
Email: support@softbasesystems.com