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COMPANY

Craftsmen Utility Trailer

The Craftsmen Utility Trailer Success Story Page offers an in-depth exploration of how Softbase Systems has significantly impacted and streamlined operations for Craftsmen Utility Trailers.

General Information

Customer
Craftsmen Utility Trailer

Industries
Agriculture
Construction
Energy
Transportation
Government

Locations
St. Louis, Missouri
Sikeston, Missouri
Davenport, Iowa

Background

Craftsmen Utility Trailer, founded in 1976, is a manufacturing company that specializes in producing high-quality utility trailers for a wide range of industries. 

They produce a variety of trailers, including flatbed trailers, drop deck trailers, lowboy trailers, and custom trailers. These trailers are designed to transport a range of equipment and materials, including heavy machinery, construction equipment, and agricultural products.

The company is known for its high-quality products, which are built to last and are designed with safety and durability in mind. They use only the best materials and workmanship to ensure that their trailers are reliable and long-lasting.

In addition to its manufacturing capabilities, Craftsmen Utility Trailer also provides a range of after-sales services, including trailer repair, maintenance, and parts sales. Their team of experienced technicians is available to provide fast and efficient service to keep their customers’ trailers in top condition.

Problem

Craftsman’s primary goal is to keep their customers’ trailers on the road operating safely and efficiently. However, they required their own efficient process but struggled to find a dealership management system well suited to their needs.

Solution

Then came Softbase Systems – the DMS that checked all their boxes. They found the platform easy to use and appreciated the support they received. 

Listen to Craftsman’s testimonial here:

“Initially we cast a very wide net. We looked at truck software, we looked at automotive software, we looked at all kinds of different software. And at the end of the day, Softbase was the only one who really could answer every question we threw at them without fail.

The ease of use is really critical. I can take a new employee who moves from the shipping receiving and I can turn him into a counterpart salesman and he can be up and running in two days. 

We appreciate, not only the responsiveness but the ability that they take it seriously when you say ‘hey I’m having an issue with this’. They work with you to get it fixed.

This is the core of our business.”

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